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INDEVCO Reduces Operating Costs With Nortel IP Solutions

BEIRUT, April 24

- Lebanese Manufacturing Group Creates a Virtual Enterprise Across UK, US, Middle East Operations

Industry Development Company (INDEVCO), a group of consumer product manufacturing companies headquartered in Lebanon, is reducing its operating costs and simplifying its business by using IP-based communications solutions from Nortel(x) (NYSE/TSX: NT) to create a single virtual enterprise, from its Beirut headquarters and offices in the Middle East, UK and US.

"There is increasing demand for a powerful communication infrastructure that serves our customers faster and more reliably," said Mr. Neemat Frem, president, INDEVCO. "We believe that improving INDEVCO's internal communications across the group will also improve the company's customer service levels, no matter where our customers are."

The deployment of Nortel IP solutions has helped INDEVCO evolve towards a virtual enterprise, by converging separate voice and data networks into one highly secure and highly reliable network supporting services such as VoIP, video conferencing and instant messaging for the company's 6,200 employees wherever they are.

"INDEVCO IT group is evolving as a virtual enterprise to support its business strategy and meet today's business requirements for mobility, real-time communications and faster decision making," said Ghassan El Khazen, IT group manager, INDEVCO. "Nortel's converged technology has now made it possible for us to save a considerable amount of money and build a stronger business information infrastructure at the same time."

"Cost-effective communications and fast, highly reliable, simplified access to information are crucial for INDEVCO," said Ramin Attari, vice president Middle East, Nortel. "Nortel's converged IP technology helps INDEVCO to improve customer service in a highly cost-effective way."

The INDEVCO deployment included Nortel Communication Server 1000, Business Communication Manager 400 and Ethernet Switching solutions, and was completed by Tetracom, Nortel's Gold Partner for converged solutions in Lebanon. Tetracom's expertise and engineering skills, combined with Nortel's direct support for customer deployments ensured the most suitable converged IP technologies were deployed to meet INDEVCO's business objectives.


INDEVCO is an international group of companies that manufacture paper and plastic packaging, corrugated containers, and personal care hygiene disposables and household and institutional tissue products. Currently employs over 6200 people in Brazil, Cyprus, Egypt, England, France, Greece, Lebanon, Saudi Arabia, Sweden, Sudan, Ukraine, and the United States. For more information, visit INDEVCO on the Web at

About Tetracom

Tetracom is a leading provider and system integrator for Data and Voice Switching, converged Networking, IP Telephony, Customer Care, CRM, Voice Loggers and low current solutions. Tetracom, Nortel's converged Gold Partner since 1978 is based in Lebanon and covers the Middle East markets serving customers from all vertical industries such as Telcos, GSM Operators, Government, Airline Industry, Higher Learning, Police, Ministries, Banking, Hospitality, Health Care, Small and Medium Enterprises. Tetracom activities range from marketing and supplying to designing, deploying and providing support in Lebanon and the Middle East thanks to its expert engineering teams. Currently Tetracom has over 250,000 IP and non-IP phone lines installed in Lebanon. For more information please contact

Source :Nortel

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