KPN Expands Indus Solution to Improve Efficiencies in Mobile Service Workforce
ATLANTA - Sept. 15, 2005--Indus International Inc. (NASDAQ: IINT), a leading Service Delivery Management (SDM) solution provider, today announced that Royal KPN, the Netherlands-based international fixed line and mobile communication solutions provider, is substantially improving the service performance of its mobile division with an extended SDM solution from Indus.
Indus SDM provides a robust field service management and optimization solution which enables companies to improve customer satisfaction while lowering the cost of delivery. The SDM solution has also substantially improved communication with KPN's field staff, enabling real-time management of field service engineers to meet client service level agreements by deploying the right people at just the right time, with the appropriate materials required to complete the job.
KPN said: "We are dedicated to the highest levels of service quality for our customers, and Indus is a long-term partner in helping us achieve our goals. The Indus software is proven and reliable, and it also allows our service teams to achieve more with fewer resources, which helps us drive profitable growth. Our field engineers have already improved their productivity by at least 15 percent since implementing the Indus Service Delivery Management solution."
Indus President and CEO Greg Dukat said, "The notion of reinventing service while reducing costs is crucial to organizations that are looking for new revenue streams. Service represents a significant opportunity for revenue, and our SDM solutions deliver the automation and efficiencies needed to realize that value. The significant benefits that KPN has seen are indicative of the power of Service Delivery Management -- for telecommunications companies, utilities, manufacturers, managed service providers and numerous other industries."
About Indus International
Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com.
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source : Indus