Memorial Hermann Healthcare System of Houston reduce telecommunications costs
Under the Health Insurance Portability & Accountability Act (HIPAA), health care industries are required to ensure patient confidentiality for all health care-related and patient information. The hospital had strict “no-modem” and “acceptable-use” policies in place, but means of enforcement was needed.
• Peak and average utilization reports revealed that optimization of service allowed a 10% reduction in capacity without affecting quality of service.
Another primary benefit MHHS receives from the ETM System is the ability to enforce administrator-configured security policies to both eliminate unauthorized modem access to local ISPs, and limit the access of authorized modems to a pre-defined list of authorized users. This capability facilitates MHHS’s compliance with HIPPA by preventing unauthorized modem access to patient records, billing information, etc. on the data network. Additionally, by terminating the revealed volume of unauthorized modem calls to ISPs, more voice users can be served without bringing on additional trunks.
See the “Memorial Hermann Case Study” for a comprehensive account of the Memorial Hermann Hospital Return on Investment Study.
Nickell uses the ETM Performance Manager to monitor, in real time, the enterprise-wide health-and-status, signaling error and availability conditions. The Performance Manager provides Nickell with alerts and documentation to indicate frame slips and bit slips on the circuits, and whether the errors are internal to the PBX or the local CO (Central Office). Armed with the metrics provided by the ETM System, Nickell is able to assume a proactive position in enforcing the Service Level Agreements with telecom service providers.
“I have visibility over usage details that had not been readily available before now. In addition to providing unprecedented protection to our data network, it will help us plan for, and size, our telecom resources for maximum efficiency and optimized service, and that is going to reduce telecommunication costs.”
—Steve Hagmaier,Director of Telecommunications, Memorial Hermann Hospital
Source : SecureLogix Corporation