Mexicana Leverages Global Crossing's Call Center Voice Solutions

Global Crossing's cost-effective, high-quality solution supports airline's reservation call centers.
Global Crossing now serves 17 Latin American call centers and five multinational airlines including Mexicana de Aviación.

Miami and Mexico City - April 3, 2006 -- Global Crossing (NASDAQ: GLBC) announced today that Mexicana de Aviación, Mexico's first airline and the leading carrier serving the Mexico-U.S. market, is utilizing Global Crossing's business-critical integrated call center voice services to support its U.S.-based international reservation centers. Now delivering services to 17 Latin American call centers and five multinational airlines including Mexicana de Aviación, Global Crossing is a supplier of choice for the contact center and transportation sectors.

Global Crossing is providing Mexicana with business line services, long distance services, toll-free services and local digital services across its 20 offices and call center locations in the U.S. Furthermore, Mexicana is leveraging these services through bill consolidation and unified pricing mechanisms that are expected to yield 58 percent monthly savings on voice expenses.

"As a recognized best-in-class airline, it is crucial that we are able to rely on superior telecommunications services, such as those delivered by Global Crossing, enabling us to focus on serving our global customer base twenty-four hours a day," said Santiago Ontañón, EVP and CIO for information technology of Mexicana de Aviación. "Global Crossing's top quality, cost-effective voice solutions are improving the efficiency of our business operations."

Global Crossing addresses the specific operational and security needs of call center and transportation companies through its hybrid product portfolio and fully meshed, fully interoperable private network, reaching more than 600 cities in 60 countries. Call center and transportation companies can readily employ a proven global network application, using technology as a driver for cost reduction, improved efficiency, unprecedented network security and simplified network design.

"We are pleased that top regional and global airlines such as Mexicana de Aviación are relying on Global Crossing for their critical business needs," said José Antonio Ríos, Global Crossing's international president and chief administrative officer. "Global Crossing's superior technology, security, support and control are key differentiators for global enterprises choosing network providers."

Global Crossing's bundled voice services provide an integrated offering that consolidates provisioning, maintenance and billing functions, for simplified administration and increased productivity. Furthermore, the company's voice service portfolio is offered in conjunction with Global Crossing's industry leading Web-based management tool, uCommand®, enabling Mexicana to stay in control of their account information, order services and obtain real time customer support, among other things.

"We are delighted to be able to meet Mexicana's core business needs by providing the global reach and 24x7 customer support that airlines require. Our voice solutions offer enterprises unsurpassed clarity and network reliability, backed by world-class customer support that is ideal for call center applications," concluded José Luis Kruyff, vice president of enterprise sales for southern Florida and Latin America.

Global Crossing supports fully interoperable legacy and IP-based services, offering customers the ability to transition to IP at their own pace. The company provides one of the most secure, scalable and flexible Converged IP solutions available today, supporting the delivery of multiple IP applications - voice, video and data - over a single connection worldwide.

ABOUT GLOBAL CROSSING
Global Crossing (NASDAQ: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 major cities and 30 countries worldwide, and delivers services to more than 600 cities, 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to 36 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.

Please visit www.globalcrossing.com for more information about Global Crossing.

ABOUT MEXICANA DE AVIACIÓN
Mexicana de Aviación began its operations more than 84 years ago, and it is therefore the fourth airline with the most aerospace tradition in the world. Currently, it is the airline with the most extensive international coverage from Mexico and the leading transportation company between Mexico and the United States. From its operations hub in Mexico City International Airport, Mexicana flies to approximately 50 destinations in North, Central, and South America and the Caribbean. Its code-sharing agreements with leading international airlines, such as American Airlines, Lan Chile, Iberia, Japan Airlines, Lufthansa, Varig among many others, represent a great advantage for its passengers with the accumulation and redemption of miles, access to executive rooms, many connection possibilities and coordinated schedules with an extensive route network that covers a large portion of the world. Having the most modern fleet in the world (6.3 years on average) has allowed it to maintain one of the highest on time performance levels, with 90 percent reliability, and enabled it to reach the highest utilization rate of its fleet, with an average daily operation of 12:07 hours. Mexicana has the best maintenance base in Latin America. It has been recognized for the leading business class in Mexico and Latin America, in addition to receiving the award as the leading airline for eight consecutive years in the same region. On July 1, Mexicana launched its low-cost airline, Click Mexicana, which offers domestic flights with its totally refurbished, cutting-edge 10 Fokker-100 aircraft. For more information visit: www.mexicana.com and www.click.com.mx.

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