VoIP Access and Hosted IP Telephony Services Help Businesses Realize Cost Savings and Gain Productivity

PALO ALTO, Calif., Oct. 5 - As companies look to reduce costs and improve productivity, there has been an increased focus on realigning and updating communication infrastructure. In keeping with this trend, voice over Internet protocol (VoIP) access services are penetrating the private branch exchange (PBX) customer base, whereas IP Centrex and hosted IP PBX services are gaining traction among users that prefer to outsource their telephony capabilities. As the reliability and functionality of VoIP improves, IP PBXs and hosted IP telephony are likely to account for an increasing share of business lines.

(http://www.telecomservices.frost.com/ ), North American Hosted IP Telephony and VoIP Access Service Markets, reveals that there were approximately 292,000 hosted IP telephony and VoIP access lines in North America in 2004 that are estimated to grow to about 9.7 million lines in 2010.
If you are interested in a virtual brochure, which provides manufacturers, end users, and other industry participants an overview of the latest analysis of the North American Hosted IP Telephony and VoIP Access Service Markets, then send an e-mail to Mireya Castilla, Corporate Communications at mireya.castilla@frost.com with your full name, company name, title, telephone number, fax number, e-mail address, city, state and country. Upon receipt of the above information, an overview will be sent to you by e-mail.
Since hosted IP telephony offers both cost savings and access to productivity-enhancing tools such as unified messaging, Web-based call management interface, and click-to-dial functionality, both businesses currently using key systems and Centrex services are likely to see benefits in this advanced and cost-effective solution.
" Hosted IP telephony and VoIP access services are gaining significant awareness among carriers and many are proactively seeking to deploy next- generation platforms," notes Frost & Sullivan Industry Manager, IP Communications, Elka Popova. "With service providers offering enhanced service features along with competitive pricing models, migration to next- generation, IP-based voice services in the business market is imminent."
However, while the opportunities for IP telephony and VoIP services are promising, the entry of larger well-established companies poses a threat to smaller participants. Since bigger companies with their superior brand name recognition are at an advantage when targeting medium and large businesses, smaller participants will be required to continuously innovate and offer better customer service in order to remain competitive.
The new regulatory requirements for VoIP service providers to offer E911 and communications assistance for law enforcement (CALEA) support represent a major challenge for most market participants. In fact, tight deadlines for ensuring E911 compliance may cause major disruptions in the operational plans of VoIP service providers.
In response to these challenges, market participants are working with their platform vendors and other strategic partners to meet regulatory requirements. Coupled with their efforts at developing competitive services with differentiating features, these measures would enable the VoIP industry to emerge stronger and more competitive and also reach a mass-market adoption stage.
Over the next five to six years, the hosted IP telephony and VoIP access services market is expected to grow at about 80 percent in terms of access lines and revenues. While the installed base of VoIP access service lines will remain larger than that of fully hosted IP telephony solutions, IP Centrex and hosted IP PBX services will grow more rapidly over the next five years.
" The North American hosted IP telephony and VoIP access service markets are slowly moving from a 'supply push' to a 'demand pull' stage," says Popova. "As market penetration increases, hosted IP telephony service providers need to be able to offer competitive solutions along with superior administration and management capabilities in order to differentiate themselves from their competitors."
North American Hosted IP Telephony and VoIP Access Service Markets is part of the IP Communications subscription. The study analyzes the factors that impact the growth of the hosted IP telephony service markets in the U.S. and Canada. This study has been segmented into Centrex IP, IP Centrex/ hosted IP PBX and VoIP access services and discusses the major market, technology and competitive trends along with key market drivers and restraints. Executive summaries and analyst interviews are available to the press.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .
North American Hosted IP Telephony and VoIP Access Service Markets
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Frost & Sullivan