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Vodafone Portugal Offers New Information Services Using ScanSoft Speech Solutions
BURLINGTON, Mass. & LISBON, Portugal--(BUSINESS
WIRE)--July 19, 2005--
ScanSoft's Speech Solutions Deployed by COLLAB as Part of Vodafone Portugal's
Voice-Navigated Information Service for Wireless Subscribers
ScanSoft Inc. (Nasdaq: SSFT), a global leader of speech and imaging solutions, today announced that Vodafone Portugal has implemented a voice-driven suite of information services that subscribers can access through their mobile devices. COLLAB, ScanSoft's strategic partner in the region, deployed the system, which utilizes ScanSoft's latest speech recognition and RealSpeak(TM) text-to-speech solutions to understand subscriber requests and deliver the appropriate information.
Vodafone Portugal is one of many carriers around the world using speech solutions from ScanSoft, which are an important tool to improve customer satisfaction, loyalty and usage and help to strengthen the company's customer information services. Vodafone Portugal has started using ScanSoft's speech recognition for navigating menus for information services about popular soccer clubs in Portugal and plans to progressively deploy ScanSoft's solutions for other information services.
"ScanSoft's solutions, in particular the new European Portuguese applications, have achieved good performance," said Bruno Alves, IVR and CTI Development, Vodafone Portugal. "Our IT implementation was deployed on budget and on time, and has led Vodafone Portugal to an efficient end-to-end architecture. COLLAB consulting was a key component to the successful project implementation."
"By supporting local languages and forming strong strategic partnerships with local consultancies such as COLLAB, we are able to make a strong commitment to the Iberian market," said Peter Hauser, senior vice president and general manager, ScanSoft International. "The most prestigious international telecommunications carriers such as Vodafone Portugal can use ScanSoft's sophisticated, natural speech solutions to stand out among peers and with customers through exceptional service, while responding to ever-increasing cost pressures."
About Vodafone Portugal
Vodafone is the second largest operator in the Portuguese Telecommunications market. Its activity is focused on voice and data mobile services. It operates a nationwide GSM cellular network and pioneered UMTS services in Portugal in the beginning of 2004. Vodafone Portugal also provides fixed services, as a complement of its mobile offer and especially dedicated to the corporate segment. Detaining the second largest share of the total market of Telecommunications service revenues, after the historical operator, Vodafone is recognized as the most innovative and customer-oriented operator in the Portuguese mobile market and one of the best international cellular operators. Visit Vodafone Portugal's website at www.vodafone.pt.
About COLLAB
Anticipating a technology revolution in the industry with the widespread adoption of Internet Telephony, in 2003 COLLAB started developing 3G contact centre solutions specifically targeted to Wireless Operators and Network Service Providers. COLLAB has built a robust IP telephony platform for managing customer interactions seamlessly across all media including voice, video and instant messaging. To learn more about COLLAB and its solutions, go to www.collab.pt.
COLLAB is a privately-held company with Novabase as a majority shareholder. Established in 1989, Novabase is one of the leading IT companies in Portugal, with more than 1000 employees and revenues of 173 MEUR (2004). Novabase has been listed on the Euronext Lisbon since July 2000. For more information on Novabase go to www.novabase.pt
About ScanSoft's SpeechWorks Division
ScanSoft delivers field-proven speech solutions. Its unmatched portfolio and expertise help thousands of companies around the world to improve the way we communicate. Through a global partner network, the company delivers solutions that use the human voice to interact with information systems and devices. Today, thousands of companies and millions of users around the world depend on SpeechWorks(R) solutions from ScanSoft to deliver vital business information and simplify every day life.
About ScanSoft, Inc.
ScanSoft, Inc. (Nasdaq: SSFT) is a global leader of speech and imaging solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For more information regarding ScanSoft(R) products and technologies, please visit www.scansoft.com.
source : ScanSoft
