Otsuka Pharmaceuticals : A complete solution in the Pharmaceuticals industry
Peter Blott, finance manager at Otsuka, knew the existing way of handling expenses would not cope as additional products were introduced and additional salespeople recruited.
In addition to reducing the administrative burden in his department, Peter saw introducing an expense claim solution as an opportunity to improve control and ensure efficient recharging of expenses. He commented:
"A field based sales force will always challenge expense processes because they incur a lot of expenditure in this way and traditional controls are difficult when staff are rarely in the office."
"In addition, we recharge certain expense items to co-promotion partners, so it was very important that we receive complete and accurate data in a consistent format."
Sage business partner
Roger contacted WebExpenses and arranged a demonstration time for later that afternoon. The WebExpenses salesperson led him through the demonstration over the phone. Roger was impressed at how quick and easy it was to gain an understanding of the product and how responsive the team at WebExpenses were. Peter was in turn led through the same telephone-based demonstration.
Roger and Peter evaluated the available products based on a set of criteria that included ease of administration, credit card upload, interface to Sage, remote access and value for money. They were in agreement that the WebExpenses product appeared to meet all Otsuka’s objectives.
A successful implementation
Credit card interface
"The sales team has responded very positively and the fact that we are utilising the latest web-based technologies has showed us in a positive light with new employees."
"The benefits to field staff and to the accounts department have been considerable, and our return on investment has exceeded our best case expectation."
Roger Stratford from MultiQuest concluded:
"From my perspective as a Sage business partner, the process has been professionally managed from first contact to a successful implementation. I’ll have no hesitation recommending to other customers that they follow the same path."
Source : Webexpenses